Perks of working at the Y!

• Free individual YMCA membership! Discounts on programs
• Child Care discount 25% (must work min 20 hrs/week to qualify); Summer Camp discounts
• Free Employee Assistance Program (EAP) Program
• Y Retirement Fund: Y pays 12% after employee meets eligibility requirements
• Eligible to participate in 403B savings account through Y Retirement Fund

PAY RATE: $12.00/hr

The Member Services Representative is responsible for providing exemplary customer service to all members, callers, volunteers and visitors to the YMCA of the Iowa Mississippi Valley while adhering to Welcome Center Best Practices at all times. Promote a positive, professional and welcoming atmosphere by providing excellent customer service and exemplifying our YMCA values. Provide friendly and efficient service while conducting membership interviews, facility tours, and identifying appropriate entry points into programs provided by the YMCA.

SUPERVISORY RESPONSIBILITY: None

ESSENTIAL FUNCTIONS:

1. Serve as a role model to members and Y staff and live the YMCA mission, vision and values of the YMCA movement at all times.
2. Responsible for ensuring that Welcome Center best practices are followed at all times.
3. Greet and assist all members, potential members and staff in a courteous, professional and friendly manner. Be enthusiastic towards members by learning their names and expressing an interest in their YMCA activities. Strive to enrich their YMCA experience by introducing them to new programs, staff, members and volunteer activities.
4. Monitor facility access by properly checking Y membership and class/program entry cards.
5. Model and enforce facility policies and put the Y mission in action.
6. Attend all Welcome Center and other required staff meetings and/or trainings.
7. Perform switchboard duties by answering any incoming calls, provide requested information, direct calls and taking accurate messages.
8. Receive and process payment for membership and program sales, locker rentals, and other cash transactions while practicing proper cash handling procedures.
9. Register members for programs and services, as needed. Follow proper procedures for group memberships, nationwide members, and guests who come in to use the facility. Follow identification requirements and guest guidelines.
10. Keep reception and lobby areas clean, orderly and attractive.
11. Perform clerical, cleaning and other similar duties as assigned by leadership staff.
12. Must assist and be available to fill in as needed at the Welcome Center when other staff are unavailable to work.
13. Reports member and visitor comments, suggestions, complaints, concerns, and problems to the Branch Executive in a timely manner.
14. Maintain a positive attitude and communicate in a professional manner when interacting with members, staff and program participants.
15. Participate in and solicit others to participate in necessary YMCA financial development efforts, specifically the Annual Campaign.
16. Maintain certifications listed under Certificates and Other Requirements and work toward obtaining further/advanced certifications when available for personal career development.
17. Adherence to all policies and procedures of the YMCA of the Iowa Mississippi Valley.
18. Understand and follow all safety rules and regulations including knowledge of emergency procedures and location of emergency equipment.
19. Regular and timely adherence to respective schedule/meetings.
20. All other duties as assigned by the Program Director -Membership and/or Branch Executive.

EDUCATION AND EXPERIENCE REQUIREMENTS:

1. High School diploma or equivalent.
2. Prior experience handling monetary transactions preferred
3. Previous customer service experience required.
4. Working knowledge of computer systems and programs preferred.

CERTIFICATIONS AND OTHER QUALIFICATIONS:

1. Must be able to pass background check
2. CPR /AED/First Aid Certification*
3. Must be able to pass the YMCA of the Iowa Mississippi Valley Cash Handling and Income Based procedures training.

*Note: If not currently certified, must obtain certification within 30 days of hire. All the above

certification training programs are provided by the YMCA staff.

PHYSICAL DEMANDS:

Must be able to stand and or sit for at least 4 hours at a time every day. Must be able to lift up to 30 pounds occasionally. Possess the ability to walk and climb stairs and be capable of navigating through the facility. Must be able to reach with hands and arms and use hands handle, or feel. While performing the duties of the job, the employee is regularly required to see, talk and/or hear.

WORK ENVIRONMENT:

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and vehicles. The noise level in the work environment can vary from quiet to moderate during office hours and moderate to loud during event hours. This position works in a combined environment of office setting and fitness facility. This position can work varied hours depending upon status.